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WOOCS 1.1.6

Returns Policy

(Effective from 10 June 2015)

At Stole and Yarn, we believe in Customer Service as our first and foremost priority and hence we have designed a simple Returns and Exchange Policy for our customers.

For our customers knowledge, it’s important that we inform you about the make of our products. All our products are handcrafted by traditional craft persons, resulting in each product being unique and slightly different from each other.

Thus, an irregular weave or print or a stitch should not be termed as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.

In spite of these variables, at Stole and Yarn we stand by the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.

DOMESTIC RETURNS/EXCHANGE POLICY

Any product purchased online shall be returned/exchanged on the following terms and conditions:

  • Not satisfied with product quality
  • Damaged/defective/faulty/wrong product
  • Retain original packaging materials/ labels
  • Product damaged post delivery will not be accepted
  • Returns/Exchange/Replacement to be accepted within 10 days of delivery
  • Product should be unused
  • Shipping costs for returning/exchanging/replacing product to be borne by the consumer
  • Incase of wrong/incorrect item sent, shipping costs borne by Stole and Yarn
  • Return packets to be adequately packaged to avoid damage during transit (sole responsibility of the consumer)
  • Please mail us at care@stoleandyarn.com or call us on +91 9967544445 to initiate a return/exchange.
  • Customers are requested to extend some time to the customer care team to revert to their queries.
  • In case of multiple items being ordered – if for any reason the product cannot be delivered customer can choose an alternate product or S&Y will refund the amount.
  • Reverse pick ups are applicable only for a selected set of pincodes. You can check with our support team regarding the same or you will have to ship the item back to us.
  • Customers are requested to Return the product at the stated address for any reason:

Stole and Yarn

House No.8
Dr. Sabne Road
Mahabaleshwar
Dist. Satara – 412806
Maharashtra

Note:- In case of return/exchange/replacement, request you to only use courier services provided by Professional Courier or Blue Dart Courier. Indian Postal services can also be used.

For better customer service, we request you to choose from following reasons for return /exchange of the product:-

  • Not happy with the quality
  • Not satisfied with the color
  • Manufacturing defect/damage
  • Not satisfied with the purchase/unhappy etc.

Note:- Aura Quilts and Coral Fleece blankets will not be subject to exchange or refund unless there is a quality issue

Download our Return & Exchange Form here.

INTERNATIONAL RETURNS & EXCHANGE POLICY

Incase of international orders we do not offer a return and exchange policy due to the prohibitive nature of shipping costs.

However, returns will be only accepted in the following cases:

  • Genuine manufacturing defect
  • Damaged/defective/faulty/wrong product
  • in case any wrong item has been shipped to the customer.

All the above issues should be reported to our customer care team within 10 days from the date of delivery of the order.

Download our Return & Exchange Form here.

CANCELLATION/REFUNDS POLICY

Any product purchased online shall be subject to cancellation/refunds on the following terms and conditions:

CANCELLATION

Cancellation can be done only within 24 hours from placing the order.
No cancellation shall be allowed/entertained after 24 hours of placing the order.
Once cancelation request is received, the same shall be processed in 5 working days and refund shall be initiated.
Notification for the same will be given to the Customer on their registered email ID and contact numbers.

REFUND

Refund shall be initiated only once the product is received by Stole and Yarn.
Product returned will either be replaced or refund for the product shall be initiated by Stole and Yarn.
Shipping costs for the return of the product shall be solely borne by the Customer and shall not be refundable.
The original shipping charges will not be refunded.
Refund for the product shall be made within 2 weeks from the date of receipt of the product by Stole and Yarn.
If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.
Refund shall be initiated only if the reasons for the same are found to be genuine quality issues
Stole and Yarn shall refund the full amount of purchase if the packages are lost in transit or in case any wrong item has been shipped to the customer.
Incase of mispricing, Stole and Yarn bears the responsibility of refunding the amount of purchase to the customer.

No requests for refund shall be allowed in the following cases:
In case of minor design and colour variations. [Handloom products are subject to vary in terms of color, design, etc.]
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by the courier service
Package refused by recipient.
Products returned in a used or damaged condition.

MODE OF REFUND

All the refunds for the payments made by way of Credit Card/Debit Card/Net Banking shall be made in the same way in which the payments were made. We’ll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle.

In Case of Cash on Delivery the refunds for the payments will be made by way of cheque to the customer.
Please provide us with your bank account name to initiate the refund.

Download our Return & Exchange Form here.