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WOOCS 1.1.6

Shipping Policy

(Effective w.e.f. 10 June 2015)

At Stole and Yarn, we take extra care of your ordered needs and have put in place a transparent and clear shipping policy.

Shipping Destination Shipping Service Duration Cost of Shipping
Within India Delhivery/FedEx / Dotzot / Aramex 5-7  business days A single flat rate of Rs. 99/- for all orders below Rs.1000. All orders above Rs 1000 qualify for free shipping.
International FedEx/ DHL/ UPS 7-10 business days A single flat rate will be charged for all orders below $150 according to your zone. All orders above $150 qualify for free shipping.

 

  • We dispatch your merchandise within 48 hours of you placing an order on the website. You can expect your delivery (s) within 3 days for a major Metro location and a total of 5-7 working days from the date you place an order, depending on the city you reside
  • We ship products from Mondays to Saturdays; Orders placed on Saturday/Sunday would leave our processing centres only on Monday.
  • We do understand your urgencies and are committed to delivering your orders accurately in good condition and always on time.
  • Delivery methods :- It would be better if someone at the delivery address is there to accept the receipt of the product. There recipient would need to provide his/ her name, relationship, signature and record the date and time as proof of delivery.
  • If you are not at home while the courier is attempted at your door step, our logistics partner shall get in touch with you to check your availability and deliver the product.
  • Shipping destinations offered by www.stoleandyarn.com  for delivery will be extended and updated from time to time and listed online.
  • We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
  • We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.
  • If you feel that the product received or at the time of receiving the parcel it is tamper with or damaged before accepting , please contact us on  +91 9967544445  or write to  care [at]stoleandyarn.com

 We currently offer delivery on various payment modes as mentioned below; 

  1. All Major Credit Cards
  2. Debit Cards
  3. Net Banking
  4. Cash on delivery Option (Read more on the COD facility)
  5. Paytm Wallet

 

You can track your deliveries by typing your Order nos on the website “Track Your Order”

Cash on Delivery facility (COD)

  • COD is only available in INDIA
  • While placing an order on cash on delivery, kindly check the serviceability of delivery to your area. There is a limited reach when products are opted on COD.
  • COD is available for a bill amount of upto Rs. 20,000/- only.
  • Kindly ensure you enter a correct pin code or you may call up our customer care executive to help you further in placing the order.
  • Any order placed for COD for an amount of Rs. 10,000/- & above shall be subject to verification from our customer care team to validate certain details such as Name, Address, Phone Nos and Email ID. You are requested to co-operate for the same.

Delivery Policy and Charges

  • Stole and Yarn offers “Free Shipping” anywhere in India for order above Rs.1000/- ,We offer nominal shipping charges (Rs.99/-) for orders below Rs.1000/-
  • In case of your unavailability to accept the delivery of your product, our logistics partner shall attempt to deliver the same twice again. In case if you are still unavailable at the time of delivery, the shipping charges of Rs. 99/- shall be payable again at the time of accepting the product.
  • Also, shipping charges for returning a product shall be borne by the customer.
  • Incase of refund, of any product, the shipping charges will not be refunded by Stole and Yarn.

Customs & International Shipping

All of Stole & Yarn orders are shipped internationally from our warehouse in India to your provided shipping address via DHL/FEDEX/UPS. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from our shipping partners for import duties and taxes, you will have to pay the shipping partner directly at the time of delivery.